01 / OVERVIEW
What is unitQ?
unitQ scores every customer conversation, human or AI bot, against your own standards: independent support QA on one AI CX…
Your quality standards, applied to every customer interaction, human or AI, from support to the…
Frequently asked questions
What is unitQ Support QA?
unitQ Support QA is an independent quality layer for customer conversations. It scores human agents and AI bots against your own quality standards across every…
How does unitQ score AI bot conversations?
unitQ grades bot conversations against your standards, not the vendor’s. It flags failed intents, fallback loops, incomplete handoffs and missed required steps, and ties…
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Updated on 2026-10-20
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