What is Haiva?
Haiva is an adaptive agent platform designed for enterprise operations, small and medium-sized merchants, and individual users. It offers a unified console and identity framework, encompassing Haiva Enterprise (for large-scale customer service and complex workflows), Haiva Business (a mobile-first AI workforce for small businesses), Haiva Personal (a private, Pangu-based personal assistant), Haiva Agent Studio (a natural-language-driven agent-building tool), and Haiva AgentOS (a self-hosted, managed runtime environment). The platform supports five interaction channels—text, voice, WhatsApp, API, and others—covering industries such as healthcare, retail, finance, infrastructure, and hospitality. It has already been deployed at organizations like Reliance Digital, Apollo Hospitals, and Phoenix Marketcity.
Key features
Adaptive agents possess real-time contextual understanding, integrating current data, relevant memories, and real-world signals to make dynamic decisions. Each agent operates strictly within clearly defined authorization boundaries, with tightly constrained system access, action limits, and termination conditions, ensuring safety and control.
The platform supports both single agents focused on executing a single task and multi-agent “swarms” that collaborate across systems to achieve unified business objectives, eliminating information silos and manual handoffs inherent in traditional workflows. All agents share the same context, delivering a consistent and traceable experience regardless of whether interactions are initiated via SMS, voice, or API.
Use cases and audience
Large enterprises (customer operations), small and medium-sized businesses (mobile-first AI employees), individual users (private smart assistants), as well as developers and builders (agent development).
- In customer operations across sectors like healthcare, retail, and finance, it automatically handles customer service calls, marketing campaigns, and complex workflows, spanning both voice and digital channels.
- Provide small businesses with a mobile-first AI assistant for answering phone calls, capturing business opportunities, and handling bookings and orders.
- As a private intelligent assistant, it runs on personal devices without a cloud environment, supporting natural language interaction and authorized operations.
Real-time contextual data, relevant memories, real-world signals, integration with existing system APIs, databases, and applications, along with user commands or conversational inputs.
Specific outcomes of completed tasks—such as resolved service tickets, fulfilled orders, or booked appointments—as well as human handoffs accompanied by complete contextual details in case of exceptions, immutable audit logs, and coordinated actions executed across multiple systems.
Frequently asked questions
Does Haiva support on-premises deployment?
Support: Can run on Haiva cloud, user VPC, or fully offline on your own hardware, using the same runtime and control mechanism.
How does Haiva ensure operational auditability and controllable permissions?
Each agent operates under a real identity, with permissions strictly limited to systems and records that its role is authorized to access; sensitive steps require manual approval; all decisions, tool invocations, and result writes are recorded in an immutable audit trail.
How to use
- 01
Activate and run it in the console, deploy it in your own environment, or download the Haiva app from the app store.
- 02
Configure a dedicated agent for each individual task, clearly defining its responsibilities, systems, and expected outcomes.
- 03
Bind multiple single agents into agent groups to coordinate cross-system tasks and achieve unified objectives.
- 04
Access the same agent via text chat, voice, phone, WhatsApp, or API, maintaining consistent context throughout interactions.
Benefits and limitations
Benefits
- Quick delivery agent (in under 3 minutes)
- Multilingual capabilities
- No manual workflow setup required
- Connects to any data, anywhere
- Provides real-time insights
Limitations
- Relies on API application training rather than data training
- Pricing may vary based on usage (pay-as-you-go)
Pricing and availability
The Haiva AgentOS Community Edition offers free self-hosting on a single node; the Enterprise Edition requires deployment and includes governance, single sign-on, and technical support. Both Haiva Business and Haiva Personal are free iOS/Android apps; specific subscription durations, word/character limits, commercial licensing scope, and pricing for paid versions have not been disclosed.
- Pricing source
- https://haiva.ai/
- Pricing last updated
- 2026-10-28
Prices and limits may change. Check the official website for current terms.
Official website & sources
Updated on 2026-10-29
