What is ChatbotGen?
ChatbotGen builds a dedicated AI customer service agent by analyzing your website’s page content and uploaded materials, enabling deployment across multiple channels—your official website, WhatsApp, and Telegram. It answers customer questions in your own language and based on your own knowledge, never fabricating information. When customers explicitly request human assistance or are ready to place an order, it promptly transfers the conversation to the team’s inbox while sending email and browser notifications. All leads are automatically synced to email, and the Starter plan also supports Zapier (Beta) integration with thousands of applications, including Google Sheets and HubSpot.
Key features
It accurately answers questions based on the website pages, documents, and custom Q&A libraries you provide, ensuring responses are truthful and reliable without fabricating information. When the AI cannot determine an answer, it can be configured to automatically request customer contact details or directly hand over the inquiry to a human agent.
It supports using the same knowledge base and identical lead-capture questions across websites, WhatsApp, and Telegram. Customers can freely choose their preferred communication channel, while the team responds and assigns tasks through a single unified inbox.
Use cases and audience
It is ideal for small and medium-sized enterprises in sectors such as home services (e.g., repairs, cleaning), medical clinics, and professional services (e.g., legal, accounting, design) that frequently need to respond to standardized questions and efficiently capture sales leads.
- For the home services and repair industries, it automatically answers common questions about pricing, service areas, and more, while collecting quote requests during nighttime hours.
- Automatically respond to clinics with business hours and fee information, and collect appointment requests
- Answer initial inquiries and gather customer intent information for professional service businesses
Website URLs, PDF files (such as price lists or FAQ documents), custom Q&A pairs, and fields customers are required to fill out (including name, phone number, service type, region, urgency level, etc.).
Real-time AI responses on websites, WhatsApp, and Telegram; structured customer leads containing fields like name, phone number, request details, and region; automatic forwarding of leads to the team’s inbox and email; support for Zapier (Beta) and signature webhooks to synchronize with Google Sheets, CRM, or other systems.
Frequently asked questions
Will the AI fabricate answers?
No. ChatbotGen answers solely based on the website pages, PDF files, and Q&A pairs you provide; when no matching information is available, it can be configured to request contact details or directly hand over the conversation to your team.
What happens when a customer wants to reach a real person?
When a customer explicitly requests human assistance or enters the purchasing phase, the AI automatically transfers the conversation to your team’s inbox and sends email and browser notifications. You can reply using your personal mobile phone, after which the AI will remain muted for that conversation for 12 hours.
How to use
- 01
Enter your website address, and ChatbotGen will automatically extract webpage content and build an AI agent
- 02
Verify the response quality by asking questions in the preview or via a test WhatsApp number
- 03
Embed on your website using a single line of code or follow platform-specific guidelines for WordPress, Wix, Shopify, etc.
- 04
Set up fields that customers must fill out (such as name, phone number, type of service, location, etc.), and enable team inbox handoffs
Pricing and availability
The Starter plan costs $29 per month and includes 3 AI agents and 2,000 messages; the Growth plan costs $79 per month and includes 10 agents and 10,000 messages; the Business plan costs $199 per month and includes 50 agents and 30,000 messages. All plans are billed monthly and offer a 7-day free trial (requires credit card binding; no charges if canceled before day 7). WhatsApp connects via QR code using its own number, incurring no Meta conversation fees. The official WhatsApp Business API (Meta Cloud API) is still under development and not yet available.
- Pricing source
- https://www.chatbotgen.com/
- Pricing last updated
- 2026-10-28
Prices and limits may change. Check the official website for current terms.
Official website & sources
Updated on 2026-10-28
